Privacy policy

Last updated: August 11, 2025

Your privacy is a priority. At Chandler Grace Candle Company, we value the trust you place in us and are committed to safeguarding your personal information with care, transparency, and integrity.

Information We Collect

When you shop with us or interact with our website, we may collect the following types of information:

  • Personal Contact Details: Your name, billing address, shipping address, email address, and phone number.

  • Order & Payment Information: Payment details are securely processed through Shopify’s encrypted checkout — we never store full payment card information.

  • Account Details: If you create an account, we store your login credentials securely.

  • Browsing Data: Information about your device, IP address, browser type, and how you interact with our site, including pages viewed and actions taken.

How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders.

  • Communicate with you about your order, account, or inquiries.

  • Send you updates, promotions, and brand news (only if you opt in).

  • Improve our website, products, and customer experience.

  • Comply with applicable laws and regulations.

Sharing Your Information

We respect your privacy and will never sell your personal information to third parties.
We may share your information with:

  • Shopify (our e-commerce platform) to power our online store and process your orders.

  • Service Providers who help with shipping, payment processing, analytics, and marketing — only as needed to provide our services.

  • Legal Authorities when required to comply with applicable laws or lawful requests.

Cookies & Tracking

Our website uses cookies to personalize your shopping experience, remember your preferences, and help us understand how our site is used.
You can adjust your browser settings to disable cookies, but this may affect site functionality.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at privacy@chandlergrace.com.

Data Retention

We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Third-Party Services

Our store is powered by Shopify. You can read more about how Shopify handles your personal information here: Shopify Privacy Policy.

Contact Information

Chandler Grace Candle Company
Available upon request
Stafford, VA 23220
United States
privacy@chandlergrace.com